Note: If the file is too large, you will be provided instructions to upload the file to a file hosting website ().Please attach the file in your next reply. Upon completion, a file named procmon-log.zip will be saved to your Desktop. Once done, click inside the Command Prompt window and press Y on your keyboard followed by Enter. When prompted to carry out the tasks, please reproduce the issue with iTunes Sync in full. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.Click Yes if prompted by User Account Control. Please download run_procmon.bat using the link below.ĭouble-click run_procmon.bat. Capture a Process Monitor log as the issue is reproduced.To assist our investigation, could you provide us with some additional troubleshooting data please.

This is being caused by the Ransomware Protection component. Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file:

Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, ' Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

Malwarebytes for iphone